Terms & Conditions

1. Scope

These Terms & Conditions apply to all purchases made through the website [www.mytravelgoods.com] (“Website”).
By placing an order, the customer (“you”) agrees to these Terms & Conditions.

2. Products & Availability

  • All products and descriptions are displayed as accurately as possible.

  • MyTravelGoods acts as an intermediary between suppliers and customers and is not responsible for delays or issues caused by third parties such as suppliers or delivery services.

  • Availability may vary; if a product is out of stock, we will inform you as soon as possible.

3. Prices & Taxes

  • All prices shown are in EUR and include VAT for EU customers.

  • For non-EU customers, prices are shown without VAT; local customs duties, taxes, and import fees may apply upon delivery and are the sole responsibility of the customer.

4. Payment

We accept the following payment methods: iDEAL, Credit Card, PayPal, and Klarna.
Payment is required in full before an order is processed.

5. Shipping & Delivery

  • Estimated delivery time: 5–10 business days.

  • Delivery times are estimates and may be affected by external factors beyond our control, such as supplier delays, customs processing, or courier issues.

  • Orders are shipped directly from our suppliers to the address provided at checkout.

  • MyTravelGoods is not liable for any customs delays or charges outside the EU.

6. Right of Withdrawal (All Customers)

  • You have the right to cancel your order within 14 days of receiving your goods, without giving any reason.

  • To exercise this right, contact us at info@mytravelgoods.com with your order number and details.

  • You must return goods unused, in original packaging, and in resalable condition.

  • Return shipping costs are your responsibility unless the item is defective or incorrect.

  • Refunds will be processed within 14 days after we receive the returned goods.

7. Returns & Refunds

  • Returns must be sent within the 14-day period to the return address provided by our customer service team.

  • We do not accept returns sent without prior approval.

  • Certain products (e.g., hygiene-related items) are excluded from returns for health protection reasons.

8. Warranty

We follow applicable statutory warranty rules. If you receive a defective product, contact us immediately.

9. Liability

  • MyTravelGoods is not responsible for delays, damages, or losses caused by third-party carriers, suppliers, or customs processes.

  • Our liability is limited to the value of the purchased goods, except where otherwise required by law.

10. Governing Law & Disputes

11. Changes to Terms

We may update these Terms & Conditions at any time. Changes are effective when published on our Website.