Privacy

Last updated: August 11, 2025

1. Introduction

This Privacy Policy describes how MyTravelGoods, a trading name of RG Digital Ventures (“we,” “us,” or “our”), collects, uses, and protects your personal data when you visit our website www.mytravelgoods.com, purchase our products, or interact with us in any other way.

We are committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR).

2. Company details

MyTravelGoods (part of RG Digital Ventures)
Leiden, The Netherlands
KvK (Dutch Chamber of Commerce): 97910716
VAT number: NL005295906B03
Email: info@mytravelgoods.com

3. Data we collect

We may collect the following categories of personal data:

  • Contact information (name, email address, billing/shipping address, phone number if provided)

  • Order information (products purchased, payment method, delivery address)

  • Payment details (processed securely via our payment providers; we do not store full credit card numbers)

  • Account details (if you create an account: login email, password)

  • Technical information (IP address, browser type, device information, cookies, and usage data)

  • Communications (emails, messages, or chat interactions with our customer support)

4. How we use your data

We use your personal data to:

  • Process and deliver your orders

  • Communicate with you about your order or inquiries

  • Manage returns and refunds

  • Improve our website, products, and services

  • Detect and prevent fraud

  • Comply with legal obligations

5. Legal basis for processing

We process your data under the following legal bases:

  • Contractual necessity – to fulfill our agreement with you when you place an order

  • Legal obligation – to comply with tax, accounting, and consumer protection laws

  • Legitimate interest – to improve our services, prevent fraud, and market to existing customers (where permitted)

  • Consent – where required, such as for sending marketing emails or using certain cookies

6. Sharing your data

We may share your data with:

  • Service providers – including Shopify (our e-commerce platform), payment processors, delivery and logistics companies, and IT service providers

  • Legal authorities – if required by law or necessary to protect our rights

  • Business partners – for order fulfillment purposes only

We do not sell your personal data to third parties.

7. International data transfers

As we operate internationally and use Shopify, your personal data may be processed outside the EU/EEA. Where applicable, we ensure that such transfers comply with GDPR requirements, for example by using the EU Standard Contractual Clauses.

8. Data retention

We keep your personal data for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. For example:

  • Order records: 7 years (Dutch tax law)

  • Marketing data: until you withdraw consent or unsubscribe

9. Your rights

Under the GDPR, you have the right to:

  • Access your personal data

  • Rectify inaccurate or incomplete data

  • Erase your personal data (“right to be forgotten”)

  • Restrict or object to processing

  • Data portability

  • Withdraw consent at any time (where processing is based on consent)

To exercise your rights, contact us at info@mytravelgoods.com. We may need to verify your identity before responding.

10. Cookies & tracking

We use cookies and similar technologies to:

  • Ensure the proper functioning of our website

  • Analyze website traffic and usage patterns

  • Personalize your shopping experience

  • Provide targeted advertising (where permitted)

You can manage your cookie preferences through your browser settings. Some features may not work if you disable cookies.

11. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

While we strive to protect your information, no transmission over the internet is 100% secure.

12. Third-party services

Our store is hosted on Shopify Inc., which provides the e-commerce platform enabling us to sell our products to you. Your data is stored through Shopify’s data storage, databases, and applications. For more information, see Shopify’s Privacy Policy.

We may also link to third-party websites. We are not responsible for their privacy practices.

13. Changes to this Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a new “Effective date.”

14. Contact us

If you have any questions or complaints about this Privacy Policy or our data handling practices, please contact us at:

Email: info@mytravelgoods.com

15. Cookie Policy

This Cookie Policy explains how MyTravelGoods uses cookies and similar technologies on our website www.mytravelgoods.com.

15.1 What are cookies?

Cookies are small text files placed on your device when you visit our site. They help us provide essential functionality, remember your preferences, and improve your shopping experience.

15.2 Types of cookies we use

We use the following categories of cookies:

  1. Strictly necessary cookies – Required for the operation of our website (e.g., to remember your cart contents or enable secure checkout).

  2. Performance cookies – Help us understand how visitors use our site (e.g., via Google Analytics).

  3. Functional cookies – Allow us to remember your preferences and personalize your experience.

  4. Advertising cookies – Used to deliver relevant ads and measure their performance (only where permitted by law).

15.3 Third-party cookies

Some cookies are set by third-party services we use, such as:

  • Shopify (our e-commerce platform)

  • Google Analytics (website analytics)

  • Facebook/Meta Pixel (if enabled for advertising)
    These third parties may process your data in accordance with their own privacy policies.

15.4 Managing cookies

You can manage or delete cookies via your browser settings. Please note:

  • Disabling cookies may affect your ability to use some features of our website.

  • For more information, visit www.allaboutcookies.org.

15.5 Consent

Where required by law, we will ask for your consent before placing non-essential cookies on your device. You can withdraw your consent at any time by adjusting your cookie settings in your browser or using the cookie banner (if available).